Refund policy

60-Night Settle-In Guarantee

We want you and your dog to have enough time to experience STILL properly. For this reason, every STILL dog bed is covered by our 60-Night Settle-In Guarantee.

The 60-day trial period begins on the date your order is marked as delivered.

During this period, your dog may use the bed normally at home. The product does not need to be unused or in its original unopened condition to qualify for the guarantee.

If your dog does not settle better with the bed, you may request a return within 60 calendar days of delivery by contacting us at support@stillcozy.com.

Please include:

  • Your full name

  • Your order number

  • The email address used for the purchase

  • The reason for your return

Do not return the product before contacting our support team. Once your request has been approved, we will provide the appropriate return instructions and, where applicable, a prepaid return label.

Returns made under the 60-Night Settle-In Guarantee are free of charge. No restocking fee will be deducted.

The bed must be returned reasonably clean and must not have been deliberately damaged, modified, neglected, or destroyed through excessive chewing or misuse. Normal signs of use during the trial period will not prevent a return.

Once the returned product has been received and inspected, we will refund the full purchase price of the eligible bed to the original payment method.

Please allow 5–10 business days after the refund has been issued for the funds to appear in your account, depending on your bank or payment provider.

Free Gifts and Promotional Items

Any complimentary gift received as part of the purchase, including a free blanket, must be returned together with the dog bed to receive a full refund.

If the complimentary item is not returned, its listed retail value may be deducted from the refund.

Shipping Protection and Additional Shipping Charges

Shipping Protection is non-refundable once the order has been shipped.

Any optional expedited or premium shipping charges are also non-refundable. This does not affect the free return provided under the 60-Night Settle-In Guarantee.

Size Exchanges

If you ordered the wrong size, contact us at support@stillcozy.com within 60 days of delivery.

Please do not send the bed back before receiving our instructions. Size exchanges are subject to product availability and may be limited to one exchange per order.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, contact us at support@stillcozy.com as soon as possible and include your order number and clear photographs of the issue.

If the claim is approved, we will arrange a replacement or refund at no additional cost to you.

Return Abuse

The 60-Night Settle-In Guarantee is intended to allow customers to genuinely evaluate the product at home.

We reserve the right to reject claims involving fraudulent activity, repeated returns, deliberate product damage, false information, or other forms of abuse. This does not affect any statutory consumer rights that may apply in your country.